Bregenzerwald Cup - unhöfliches Verhalten von Turnpoint
Hello,
Entschuldigen Sie mich, aber mein Deutsch ist schlecht (babelfish ;-) und Ich werde schreiben in Englisch.
I just wanted to inform you that I have been treated in a rude and arrogant way by the German distributor of Gradient - Turnpoint during the BregenzerwaldCup. They should really be ashamed.
I wanted to test the Aspen, as I am thinking about buying one.
I was talking to a lady responsible for demo gliders.
First contact:
- Actually we don't have demo gliders, these are the gliders of the "Gradient Team". Please come tomorrow.
Next day:
- All gliders are out, please come in an hour.
I waited for an hour.
In an hour:
She (hesitation in voice): we actually lend gliders only to people from Austria and Germany (sic!).
Me: Earlier you told me to come again, so how will it be - can I test one?
She: But I can't even sell you any gliders, you should talk to your distributor if you want demo.
Me: I came here 1100 km to test different gliders, so now please make final decision - will you lend me this glider or not.
She: Well, let me see if we have one available.
She looked at some bags and started talking to another customer without returning to me. I was stunned (what the hell?), waited a little for her to tell me if she has a glider for me, but she didn't. So I approached her and asked for it.
She: No, no, they are all out, you see we give gliders only to people from Germany and Austria.
At this point I lost my temper, told her that I think about her attitude and never returned to their stand.
At ALL other stands I was greeted with a smile and had no problems whatsoever.
I understand that they has no interest in giving me a glider as she can't make profit on me, but she should al least inform me about their policy in a clear and polite way.
I was hesitating whether to write about it, but I believe that such behaviors should not be ignored. I believe that excellent Gradient gliders deserve a better distributor.
Thanks,
Michal Grzemowski,
Krakow, Poland
Entschuldigen Sie mich, aber mein Deutsch ist schlecht (babelfish ;-) und Ich werde schreiben in Englisch.
I just wanted to inform you that I have been treated in a rude and arrogant way by the German distributor of Gradient - Turnpoint during the BregenzerwaldCup. They should really be ashamed.
I wanted to test the Aspen, as I am thinking about buying one.
I was talking to a lady responsible for demo gliders.
First contact:
- Actually we don't have demo gliders, these are the gliders of the "Gradient Team". Please come tomorrow.
Next day:
- All gliders are out, please come in an hour.
I waited for an hour.
In an hour:
She (hesitation in voice): we actually lend gliders only to people from Austria and Germany (sic!).
Me: Earlier you told me to come again, so how will it be - can I test one?
She: But I can't even sell you any gliders, you should talk to your distributor if you want demo.
Me: I came here 1100 km to test different gliders, so now please make final decision - will you lend me this glider or not.
She: Well, let me see if we have one available.
She looked at some bags and started talking to another customer without returning to me. I was stunned (what the hell?), waited a little for her to tell me if she has a glider for me, but she didn't. So I approached her and asked for it.
She: No, no, they are all out, you see we give gliders only to people from Germany and Austria.
At this point I lost my temper, told her that I think about her attitude and never returned to their stand.
At ALL other stands I was greeted with a smile and had no problems whatsoever.
I understand that they has no interest in giving me a glider as she can't make profit on me, but she should al least inform me about their policy in a clear and polite way.
I was hesitating whether to write about it, but I believe that such behaviors should not be ignored. I believe that excellent Gradient gliders deserve a better distributor.
Thanks,
Michal Grzemowski,
Krakow, Poland
).
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